Chat request from 42
Please have your registration key and email address on hand for identification purposes. You can continue work in a limited capacity, but you may have an alternative method or workaround for the issue.The issue interferes with long-term use of the software. I am sorta new here don't post that often i liked the old Tnet . The last 3 times i loged on to the site i get dating chat room requests .What kind of Crap is this i thought this was a detecting forum not a dating site! Time to spend a lot more time on some of the other forums a lot of them are looking a whole lot better and you don't get chat room requests!If you do not follow the guidelines in that policy, we may be unable to respond to your issues according to these response times.
We have a specific name for the team of people who provide the Support Services to you: "Customer Champions." This document explains: Because fewer Customer Champions are available on US holidays, we prioritize issues differently, depending on your support plan and the severity of your issue. to p.m., US Central Time, on the following dates: We expect you to help us to resolve your issue when we make a reasonable request for your help.Include the following information: Code42 may terminate support for a software version prior to the expiration of the support period if necessary to preserve security.Code42 will notify affected customers via email and forum posts whenever it changes the support period.In cases of significant vulnerability to Code42 environments running older versions, Code42 reserves the right to push critical updates to customers or deny access to the Code42 cloud.
Customers not upgraded to a generally available Code42 software version may experience issues including, but not limited to: If a hardware product is generally available and you have purchased annual support on such hardware, the support provided during the end-of-life period is provided for up to 5 years from the hardware date of purchase.
Issues of severity 2 - 4 are not included in our SLA.